The term “Operations Management” refers to the active role in organizing and coordinating the main tasks that achieve the objectives of the institutions and organizations, It focuses on aligning the operations with the vision determined by the management thus achieving the desired aspirations and goals. This article discusses what an operations manager behind the scene does. In a sense, the Operations Management is responsible for business functions in terms of planning, coordinating & controlling the available resources needed to produce services or products within an organization.

What is the Role of an Operations Manager?

An operations manager fills a pivotal role in a business since he is responsible for directing the daily activities for the benefit of customers, employees, management and investors. This requires organizing the various activities of the departments within the company and ensure that the objectives, schedules and meetings of each department are working effectively.

In general, the duties of an operations manager may include:
•    Provide inspired leadership for the organization.
•    Make important policy, planning, and strategy decisions.
•    Develop, implement and review operational policies and procedures.
•    Help promote a company culture that encourages top performance and high morale.
•    Oversee budgeting, reporting, planning, and auditing.
•    Identify and address problems and opportunities for the company.
•    Build alliances and partnerships with other organizations.
•    Support worker communication with the management team.
•    Recruit, select, train, assign, schedule, coach, counsel and discipline employees.

Operations Manager Competencies & Proficiencies

In order to do his job, the Operations Manager must have some important qualifications:
•    Leadership
•    Conflict Management
•    Business Negotiation
•    Decision-Making
•    Data Processing Skills
•    Reporting Skills
•    Deadline-Oriented
•    Budget Development
•    Critical Thinking and Problem-Solving Skills
•    Planning and Organizing
•    Persuasiveness
•    Delegation
•    Adaptability
•    Stress Tolerance

Improving Productivity & Efficiency by the Operations Manager Side

Since the operations manager has the most diverse organizational function in the institutes, he needs to deal with different departments and managements daily, in addition to transforming the inputs into outputs by in

Since the operations manager has the most diverse organizational function in the institutes, he needs to be able to deal with different departments and managements by integrating and organizing the work provided by other departments (finance, human resources, marketing, accounting, etc.) so that the company can achieve the goals and objectives set by higher management.

Thus, he surely has the main and effective role of improving the productivity and efficiency through the deep understanding of the clients' needs, communicating on many different levels to understand the  organization’s financial performance and to prepare sales projections and expense budgets.

Furthermore, he always needs to motivate the team by developing positive relationships and to track and measure personnel performance which will provide feedback that helps to focus on issues and success factors thus improving the overall organization’s performance. 

Conclusion

Wayne Gretzky had said "A good hockey player plays where the puck is and a great hockey player plays where the puck is going to be”, so start mastering and improving your operations management skills to reach your targets and lead your organization to skyrocket their revenue.

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